Documents juridiques
Privacy Policy
Effective Date: November 22, 2025
Last Updated: July 24, 2026
1. Introduction
Toccata Inc. ("Company," "we," "us," or "our"), operating as Canaro, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, website, and products.
Our registered office is located in Saskatchewan, Canada, and we maintain operational headquarters in Saskatoon, SK. We are also registered in Delaware, United States for sales purposes only.
Important: By using our services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our services.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Create an Account: Name, email address, phone number, password (encrypted)
- Make a Purchase: Billing and shipping addresses, payment information (processed by our payment processor Stripe)
- Contact Us: Any information you provide in customer support inquiries
- Subscribe to Communications: Email address and communication preferences
2.2 Device Data
When you use a Canaro monitoring device, we automatically collect:
- Temperature readings
- Humidity levels
- Air quality measurements (VOC levels)
- Power status and outage information
- Device health and connectivity status
- Device serial number and firmware version
- Cellular network information
- Add-on sensor data (if applicable)
2.3 Automatically Collected Information
We automatically collect certain information when you visit our website:
- Usage Data: Pages visited, time spent, click patterns (via Umami Analytics and Mouseflow)
- Device Information: Browser type, operating system, device identifiers
- Location Information: General location based on IP address (country/city level only)
- Cookies and Similar Technologies: See our Cookie Policy for details
2.4 Information from Third Parties
We may receive information from:
- Payment processors (transaction confirmations)
- Analytics providers
- Marketing partners (if you interact with our advertisements)
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to provide our monitoring services and fulfill our agreement with you
- Legitimate Interests: Improving our services, preventing fraud, network security
- Consent: Marketing communications, analytics cookies (where required)
- Legal Obligations: Compliance with tax, accounting, and legal requirements
4. How We Use Your Information
4.1 Service Provision
- Operating and maintaining your Canaro monitoring service
- Processing and fulfilling orders
- Sending critical service alerts and notifications
- Providing customer support
- Managing your account and subscriptions
4.2 Communication
- Sending transactional emails (order confirmations, alerts, service updates)
- Responding to inquiries and support requests
- Sending marketing communications (with your consent, where required)
- Notifying you of important changes to our services or policies
4.3 Improvement and Analytics
- Analyzing usage patterns to improve our services
- Conducting research and development
- Testing new features and functionality
- Understanding user preferences and behavior
4.4 Legal and Security
- Preventing fraud and unauthorized access
- Complying with legal obligations
- Enforcing our Terms and Conditions
- Protecting our rights, property, and safety
5. Data Sharing and Disclosure
5.1 Third-Party Service Providers
We share limited data with trusted third parties who assist us in operating our business:
- Stripe: Payment processing (subject to Stripe's Privacy Policy)
- Umami Analytics: Anonymous website analytics
- Mouseflow: Anonymous website behavior analysis
- Email Service Providers: Transactional and marketing emails
- Cloud Hosting Providers: Data storage and server infrastructure
- Customer Support Tools: Managing support tickets and inquiries
These providers are contractually obligated to protect your data and use it only for the purposes we specify.
5.2 Legal Requirements
We may disclose your information when required by law or in response to:
- Valid legal process (subpoenas, court orders)
- Government or regulatory requests
- Protection of our legal rights
- Prevention of fraud or illegal activity
- Protection of safety of our users or the public
5.3 Business Transfers
In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the successor entity. We will notify you via email and/or prominent notice on our website before your information is transferred.
5.4 With Your Consent
We may share your information for other purposes with your explicit consent.
Important: We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
6. International Data Transfers
We primarily serve customers in the United States and Canada. All data is processed and stored on servers located in Canada. If you are accessing our services from outside these countries, please be aware that your information may be transferred to, stored, and processed in Canada.
For users in the EEA, UK, or Switzerland, we ensure appropriate safeguards are in place for any international transfers, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by the European Commission
- Other lawful transfer mechanisms under applicable data protection laws
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: All device data is encrypted during transmission using industry-standard protocols (TLS 1.2+)
- Password Protection: Passwords are hashed and encrypted using bcrypt
- Access Controls: Strict internal access controls limit who can access your data
- Secure Infrastructure: Regular security audits and monitoring
- Employee Training: All employees receive data protection training
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specific Retention Periods:
- Account Information: For the duration of your active account
- Device Data: For the duration of your active service, and up to 90 days after a device's service plan ends (see Terms & Conditions, Section 6.3)
- Transaction Records: 7 years for tax and accounting purposes
- Marketing Data: Until you unsubscribe or request deletion
- Support Communications: 3 years after case closure
After account closure, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, tax, or accounting purposes.
9. Your Privacy Rights
9.1 General Rights (All Users)
You have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Data Portability: Receive your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications
- Account Closure: Close your account at any time
9.2 European Union / EEA Rights (GDPR)
If you are located in the EU/EEA, you have additional rights:
- Right to Restrict Processing: Limit how we use your data
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
- Right to Lodge a Complaint: File a complaint with your local data protection authority
9.3 California Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know: Request disclosure of personal information we collect, use, and share
- Delete: Request deletion of your personal information
- Opt-Out of Sale: We do not sell personal information
- Non-Discrimination: We will not discriminate against you for exercising your rights
- Correct: Request correction of inaccurate personal information
- Limit Use: Limit use and disclosure of sensitive personal information
9.4 Canadian Rights (PIPEDA)
As a Canadian company, we comply with PIPEDA. You have the right to:
- Access your personal information
- Challenge the accuracy and completeness of your information
- File a complaint with the Privacy Commissioner of Canada
9.5 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: support@canaro.ca
- Subject Line: "Privacy Rights Request"
We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.
10. Children's Privacy
Our services are not intended for children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.
11. Text Message Communications
By providing your mobile phone number, you consent to receive transactional text messages (SMS) from Canaro, including:
- Critical device alerts (temperature, power outage, etc.)
- Service notifications
- Account security messages
Message and data rates may apply. You can opt out of non-critical messages at any time by replying STOP. However, you cannot opt out of critical alert messages while maintaining an active subscription, as these are essential to the service.
Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.
12. Marketing Communications
We may send you marketing emails about our products, services, and promotions. You can opt out at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Adjusting your email preferences in your account settings
- Contacting us at support@canaro.ca
Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your account and service.
13. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website. For detailed information, please see our Cookie Policy.
14. Do Not Track Signals
Some browsers have a "Do Not Track" feature. Because there is no common understanding of how to interpret Do Not Track signals, our website does not currently respond to browser Do Not Track signals.
15. Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law. Notification will be made without undue delay and, where feasible, within 72 hours of becoming aware of the breach.
16. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to your registered email address
- Displaying a prominent notice on our website or in our service
Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
18. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Toccata Inc. (operating as Canaro)
Email: support@canaro.ca
Attention: Privacy Officer
Address: 350 103rd St E #101, Saskatoon, SK S7N 1Z1, Canada
For EU/EEA data protection inquiries, you may also contact your local data protection authority.
19. Accessibility
We are committed to ensuring this Privacy Policy is accessible to all users. If you need this policy in an alternative format, please contact us at support@canaro.ca.
Terms and Conditions
Effective Date: November 22, 2025
Last Updated: July 24, 2026
IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES. BY CREATING AN ACCOUNT, PURCHASING OUR PRODUCTS, OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE OUR SERVICES.
1. Agreement to Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Toccata Inc. ("Toccata," "Company," "we," "us," or "our") governing your access to and use of our website, products, and services.
By accessing our website, creating an account, purchasing our products, or using our monitoring services, you represent that:
- You are at least 18 years of age
- You have the legal capacity to enter into a binding contract
- You will comply with all terms and conditions set forth herein
- All information you provide is accurate and truthful
2. Company Information
Legal Entity: Toccata Inc.
Operating Name: Toccata
Brand / Product Line: Canaro
Operational Headquarters: 350 103rd St E #101, Saskatoon, SK S7N 1Z1, Canada
Delaware Registration: For U.S. sales purposes only; no physical presence in the United States
Toccata is a fully Canadian-owned company. All product assembly, customer support, and primary operations are conducted in Saskatoon, Saskatchewan, Canada. Our Delaware registration exists solely to facilitate sales in the U.S. market.
3. Services Description
Canaro provides remote property monitoring services through cellular-connected devices that track and report:
- Temperature (±0.2°C accuracy)
- Humidity levels
- Power status and outage detection
- Air quality (VOC monitoring)
- Environmental pressure
- Optional add-on sensors (leak detection, remote temperature sensors, etc.)
Our services include:
- Real-time data monitoring and storage
- Instant alert notifications via SMS and email
- Historical data access and analysis
- Device health monitoring
- Fleet management capabilities (for multiple devices)
- Cellular connectivity (no separate data plan required)
4. Account Terms
4.1 Account Creation and Security
- You must provide accurate, complete, and current information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activities that occur under your account
- You must immediately notify us of any unauthorized access or security breach
- We reserve the right to refuse service or terminate accounts at our discretion
4.2 Account Sharing
You may share account access with trusted individuals (e.g., family members, property managers). However, you remain responsible for all actions taken under your account. We recommend using strong passwords and limiting access to trusted persons only.
4.3 Account Termination
You may close your account at any time by contacting support@canaro.ca. Upon account closure:
- Your devices will cease reporting data
- You will no longer receive alerts
- Your data will be retained for 30 days, then deleted
- No refunds will be provided for unused subscription time (except as specified in Section 7)
We may terminate or suspend your account immediately, without notice, for:
- Violation of these Terms
- Fraudulent activity
- Non-payment
- Abuse of our services or staff
- Any conduct we deem harmful to our business or other users
5. Service Area and Coverage
5.1 Geographic Coverage
Canaro devices are designed to operate in areas with cellular coverage from our supported networks:
- Canada: Bell Mobility, Rogers Wireless, Telus, Videotron, SaskTel
- United States: AT&T, T-Mobile, Verizon, Alaska Wireless
- Mexico: AT&T, Telcel
- International: Coverage available in 100+ countries (see website for details)
Devices automatically connect to available cellular networks (LTE with 3G fallback) in your area.
5.2 Coverage Limitations
Service requires adequate cellular signal from supported carriers. You acknowledge that cellular signal strength may fluctuate due to factors beyond our control.
Important: We are unable to provide refunds or cancel remaining subscription terms for coverage issues that arise after the initial 30-day period due to changing environmental conditions (e.g., seasonal foliage) or carrier network changes.
6. Payment Terms
6.1 Pricing
- All prices are listed in Canadian Dollars (CAD)
- Devices (one-time):
- Canaro Hub: $249 CAD
- Canaro Hub Pro: $399 CAD
- Connectivity plans (per hub, monthly / annual / 3-year terms):
- WiFi: $7 / $5 / $4 CAD per month
- WiFi + Cellular: $17 / $15 / $12 CAD per month
- WiFi + Cellular + Satellite: $34 / $29 / $24 CAD per month (Canaro Hub Pro required)
- Feature tiers (per hub, on top of connectivity):
- Standard: included at no cost (up to 3 add-ons per hub)
- Advanced: +$5 CAD per month (up to 12 add-ons per hub, Interlude AI, phone-call alerts, 30-minute acknowledgement escalation)
- Enterprise plans: pricing is negotiated based on fleet size and tier; contact sales for a quote
- Add-Ons (one-time): $49–$129 CAD depending on type
- Devices ship with the connectivity hardware built in; no third-party SIM card or service is required
6.2 Automatic Renewal
Subscriptions renew automatically at the end of each term (monthly, annual, or 3-year) at the then-current price of your plan, or of a plan change you scheduled, charged to the payment method on file.
- For annual and 3-year terms we send renewal reminders 30 and 14 days before renewal, stating the date and amount.
- You can pause renewal at any time from your dashboard. Service continues to the end of the paid term and then stops; stored data is handled per Section 6.3.
- If a renewal payment fails, we retry for up to 7 days and notify you. If it cannot be collected, service ends and Section 6.3 applies.
- A device paused from your dashboard is never renewed while paused. Unpausing after its term has ended renews it at that moment.
6.3 End of Service and Data Retention
When a device's service plan ends (expiry without renewal, cancellation, or non-payment), the device stops storing new readings and its paid network connections are suspended.
- If your account has other active paid services, the device's stored history is retained under your account's normal retention terms.
- Otherwise, we retain the device's stored history for 90 days from the end of service. We will notify you by email before any deletion and provide a way to export your data.
- Renewing service at any time before deletion preserves your data and resumes service.
- Aggregate billing and usage records are retained as required for accounting purposes.
Pausing a device through your dashboard is not an end of service and does not affect stored data.
7. Refund and Return Policy
7.1 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee from the date of purchase, subject to the following conditions:
- Eligibility: Available to all first-time purchasers
- Full Refund Includes: Device fee + subscription fee
- Device Condition: Device must be returned in resaleable condition
- Return Shipping: Customer is responsible for return shipping costs unless waived at our discretion
8. Device Warranty
8.1 Limited Warranty
Canaro devices are covered by a limited 12-month warranty from the date of purchase. For as long as the associated subscription remains active without interruption, the warranty period extends automatically, up to a maximum of 3 years from the date of purchase. The warranty covers:
- Manufacturing defects
- Hardware malfunctions under normal use
- Defective components
- Firmware issues preventing normal operation
8.2 Warranty Exclusions
The warranty does NOT cover:
- Damage from misuse, abuse, or improper installation
- Outdoor use or exposure to extreme conditions outside specified ranges
- Unauthorized modifications or repairs
- Water damage or liquid ingress
- Physical damage, drops, or impact
9. Device Usage and Specifications
9.1 Intended Use
- Indoor Use Only: Devices are designed for indoor environmental monitoring
- Operating Range: -20°C to 60°C (-4°F to 140°F)
- Humidity Range: 0-100% RH
- Power Requirements: 110-240V AC via included adapter
9.2 SIM Card Restrictions
The SIM card embedded in your Canaro device is the property of Toccata Inc. You agree NOT to remove the SIM card or use it in any other device.
10. Limitation of Liability
IMPORTANT - PLEASE READ CAREFULLY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:
- Service interruptions or outages due to cellular network issues
- Property damage, including frozen pipes, mold, fire, or flooding
- Consequential, indirect, incidental, special, or punitive damages
- Loss of profits, revenue, data, or use
Monitoring Devices - Not Insurance
IMPORTANT: Canaro devices are monitoring and alerting tools only. They are NOT a substitute for property insurance or a guarantee against property damage.
Maximum Liability Cap
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID FOR THE DEVICE AND ONE YEAR OF SUBSCRIPTION FEES, OR $500 CAD, WHICHEVER IS LESS.
11. Dispute Resolution and Arbitration
IMPORTANT - ARBITRATION AGREEMENT AND CLASS ACTION WAIVER
Binding Arbitration
Any dispute arising out of or relating to these Terms or our services will be resolved through binding arbitration under the Arbitration Rules of the ADR Institute of Canada, conducted in Saskatchewan, Canada.
Class Action Waiver
YOU AND CANARO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING.
12. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Saskatchewan, Canada, without regard to conflict of law principles.
13. Contact Information
For questions, concerns, or notices regarding these Terms, please contact us:
Toccata Inc. (operating as Canaro)
Email: support@canaro.ca
Subject Line: "Terms of Service Inquiry"
Address: 350 103rd St E #101, Saskatoon, SK S7N 1Z1, Canada
14. Acknowledgment
BY CLICKING "I AGREE," CREATING AN ACCOUNT, MAKING A PURCHASE, OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT:
- You have read and understood these Terms
- You agree to be bound by these Terms
- You are of legal age to enter into a binding contract
- You have the authority to accept these Terms